| Website updates – up to 5 hours per month |
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| Email and user login account updates |
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| Hosting |
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| Primary Domain Name renewal |
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| Security certfi cate renewal |
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| Additional 5 hours of updates per month |
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| Internet business software upgrades |
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| Security patches applied |
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| Monthly summary marketing, sales and service reports |
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| Analysis of internal search statistics and page visits |
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| Analysis of webstore and newsletter activity |
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| Analysis of enquiries and support requests |
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| Search engine optimization and page rank analysis |
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| Review of forums, commentary, and feedback activity |
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| Integration with traditional advertising strategy |
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| Facilitate online marketing campaigns |
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| Review of marketing, sales, and service data quality |
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| Facilitate updates to marketing, sales, and service data |
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| Review and adjust key metrics and dashboard |
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| Monthly management reports |
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| Quarterly management meeting to review performance |
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| Half-yearly onsite eBusiness strategy meeting |
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